We ship most merchandise via USPS First Class with delivery confirmation and will provide you with a tracking number, however, you will be offered a variety of shipping options at checkout. USPS First Class packages should arrive within 3 business days, Monday - Friday, excluding holidays and weekends within the Continental U.S. International delivery times vary. We do not recommend UPS as about 20% of our shipments go missing. Relevant costs apply for domestic and international expedited shipping.
Please contact us if you need items shipped to a PO box.
The jewelry you choose is a personal expression and we want you to be happy with your purchase. If you are not satisfied with your design and would like to exchange it or receive a merchandise credit, you may do so within 5 days of the date received. Returns must be undamaged or returned in the condition they were received. When shipping jewelry please wrap each piece in bubble wrap and box securely. We will not be responsible for damage incurred during shipping.
Shipping and Handling fees are non-refundable. Custom orders are final and cannot be returned.
Please insure your package and provide a tracking number. We cannot issue a credit if your package is lost in the mail.
Our designs are hand-crafted with great attention to detail in our workmanship. If your design is in need of repair within 4 months of wear, please notify us of the repair need and ship your designs to us following the above guidelines with the sales receipt. Charges may apply, but if that is the case, we will notify you before we repair your piece.